Project 1:
LMS Course Design

Users had difficulty navigating the course and often missed important deadlines and information.

 

They felt overwhelmed and confused by the numerous menus, modules, inadequate/vague directions, and links within the online course. 

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User Journey Empathy:

I initially approached this problem by assuming the identity of a user. Questions asked: Which layout and written course content will be the easiest and clearest to understand? How can layout and written content minimize feelings of frustration and needless help-seeking actions, like emailing instructor for directions?  

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Content Hierarchy:

I considered how to indicate the more important features in the course.

 

Iteration:

I used user feedback to identify what needed changing and developed workable changes.

 

Workshop:

I tested the changes with users to see what worked and what didn't work.

 

ADA Compliance Check:

I checked my revisions against ADA rules for online courses, making sure that everything was in compliance.  

Rewrote microcopy for Table of Content modules- Clearly labeled by week and date range so that users know which dates fall within which week.

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Developed a daily calendar within each weekly module, preventing users from needing additional planning materials.

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Embedded hyperlinks in the calendar-Users did not need to navigate through the course menu to find dropboxes, assignments, lectures, etc. 

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Wrote concise, clear descriptions and directions of what users could expect and what they needed to complete each day.

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